Refund Policy

Wapaci offers a free trial period for new accounts. You will not be charged until your trial ends. You may cancel at any time during the trial at no cost.

You may cancel your Wapaci subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. You will continue to have access to Wapaci until that date.

We do not provide refunds for partial months of service if you cancel mid-cycle.

We generally do not offer refunds for subscription platform fees once a billing period has started, except in the following circumstances:

• Duplicate charge: If you were charged more than once for the same billing period.
• Billing error: If you were charged an incorrect amount due to a technical error on our end.
• Service unavailability: If Wapaci experienced prolonged downtime (>72 consecutive hours) during a billing period, a pro-rated credit or refund may be issued at our discretion.

WhatsApp conversation charges are billed by Meta directly under your WhatsApp Business Account. Wapaci does not control and cannot refund charges applied by Meta for conversation-based pricing.

Where Wapaci bills per-message credits directly, unused credits are non-refundable but remain valid for the lifetime of your account.

To request a refund, email us at support@wapaci.com with:

• Your account email address
• The invoice number or charge date
• The reason for your refund request

We will review your request and respond within 3–5 business days. Approved refunds are processed back to your original payment method within 7–10 business days.

If you believe a charge is incorrect, please contact us before initiating a chargeback with your bank. Chargebacks can result in account suspension. We are happy to resolve billing issues directly and promptly.

For any billing or refund questions, contact our billing team at support@wapaci.com.