Data Deletion Instructions
Last updated: June 2025
Wapaci uses Facebook / Meta login and the WhatsApp Business API to let merchants connect their WhatsApp Business Account. This page explains what data we collect through Meta, what we do with it, and exactly how you can request its deletion.
1. Data We Collect via Meta
When you connect your WhatsApp Business Account through Wapaci's Meta integration, we collect and store:
- Your Facebook / Meta user ID and access token
- Your WhatsApp Business Account (WABA) ID
- Your WhatsApp phone number ID and display phone number
- Your Meta Business Manager ID
- Message delivery receipts (sent, delivered, read) from the WhatsApp Cloud API
We do not store the content of messages after delivery. Message logs are retained for up to 12 months for analytics and then deleted.
2. How to Request Data Deletion
You can delete all data Wapaci holds about you — including data collected via Meta — using either of the following methods:
Option A — Delete from inside the app
- Log in to your Wapaci account at app.wapaci.com
- Go to Settings → WhatsApp
- Click Disconnect WhatsApp to remove your Meta / WABA credentials
- Go to Settings → Security → Danger Zone
- Click Request account deletion and follow the instructions
Your account and all associated data will be permanently deleted within 30 days.
Option B — Email us directly
Send a deletion request to support@wapaci.com with the subject line "Data Deletion Request" and include:
- Your registered email address
- Your Wapaci store name or Facebook User ID (if known)
We will confirm receipt within 48 hours and complete deletion within 30 days.
3. What Gets Deleted
Upon a verified deletion request, we permanently delete:
- Your Wapaci account and login credentials
- Your Meta access token, WABA ID, and phone number ID
- Your connected Shopify store data and access tokens
- All customer records, message logs, and analytics data associated with your account
- Your billing history (financial records may be retained as required by law)
- All automation configurations and templates
Data shared with Meta (e.g. messages sent via the WhatsApp Cloud API) is governed by Meta's Privacy Policy. You should also revoke Wapaci's access from your Facebook App Settings.
4. Revoke App Access from Facebook
To remove Wapaci's access to your Facebook / Meta account directly:
- Go to your Facebook Settings → Apps and Websites
- Find Wapaci in the list
- Click Remove
This revokes our access token. We will detect the revocation and automatically mark your WhatsApp integration as disconnected in Wapaci.
5. Deletion Timeline
We will complete all verified deletion requests within 30 days of confirmation. We will send a confirmation email once deletion is complete.
Some data may be retained longer where required by applicable law (e.g. billing records for tax compliance) or to prevent fraud.
6. Contact
For any questions about this policy or to submit a deletion request, contact us at: